Shipping takes place within 3-5 business days. If there is a problem with the shipment of the product, we will notify you via the email address you entered when ordering.
Privacy Policy
Last updated:
28/07/25
This Privacy Policy describes how J.S.M (the "Site", "we", "us", or "our") collects, uses,
and discloses your personal information when you visit, use our services, or make a purchase from jsmstore.shop (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy
Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the
Services.
Changes to
This Privacy Policy
We may update this Privacy Policy from time to time,
including to reflect changes to our practices or for other operational, legal,
or regulatory reasons. We will post the revised Privacy Policy on the Site,
update the "Last updated" date and take any other steps required by
applicable law.
How We
Collect and Use Your Personal Information
To provide the Services, we collect and have collected
over the past 12 months personal information about you from a variety of
sources, as set out below. The information that we collect and use varies
depending on how you interact with us.
In addition to the specific uses set out below, we may
use information we collect about you to communicate with you, provide the
Services, comply with any applicable legal obligations, enforce any applicable
terms of service, and to protect or defend the Services, our rights, and the
rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you
depends on how you interact with our Site and use our Services. When we use the
term "personal information", we are referring to information that
identifies, relates to, describes or can be associated with you. The following
sections describe the categories and specific types of personal information we
collect.
Information We Collect Directly from
You
Information that you directly submit to us through our
Services may include:
●
Basic contact
details including your name, address, phone number, email.
●
Order information including your
name, billing address, shipping address, payment confirmation, email address,
phone number.
●
Account
information including your username, password, security questions.
●
Shopping
information including the items you view, put in your cart or add to your wishlist.
●
Customer support
information including the information you choose to include in communications with
us, for example, when sending a message through the Services.
Some features of the Services may require you to
directly provide us with certain information about yourself. You may elect not
to provide this information, but doing so may prevent you from using or
accessing these features.
Information We Collect through
Cookies
We also automatically collect certain information
about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and
similar technologies ("Cookies").
Usage Data may include information about how you access and use our Site and
your account, including device information, browser information, information
about your network connection, your IP address and other information regarding
your interaction with the Services.
Information We Obtain from Third
Parties
Finally, we may obtain information about you from
third parties, including from vendors and service providers who may collect
information on our behalf, such as:
●
Companies who support our Site and Services, such as Shopify.
●
Our payment processors, who collect payment information (e.g., bank
account, credit or debit card information, billing address) to process your
payment in order to fulfill your orders and provide you with products or
services you have requested, in order to perform our contract with you.
●
When you visit our Site, open or click on emails we send you, or
interact with our Services or advertisements, we, or third parties we work
with, may automatically collect certain information using online tracking
technologies such as pixels, web beacons, software developer kits, third-party
libraries, and cookies.
Any information we obtain from third parties will be
treated in accordance with this Privacy Policy. We are not responsible or
liable for the accuracy of the information provided to us by third parties and
are not responsible for any third party's policies or practices. For more
information, see the section below, Third
Party Websites and Links.
How We Use Your Personal Information
●
Providing
Products and Services. We use your personal information to provide you with
the Services in order to perform our contract with you, including to process
your payments, fulfill your orders, to send notifications to you related to you
account, purchases, returns, exchanges or other transactions, to create,
maintain and otherwise manage your account, to arrange for shipping, facilitate
any returns and exchanges and to enable you to post reviews.
●
Marketing and
Advertising. We use your personal information for marketing and promotional
purposes, such as to send marketing, advertising and promotional communications
by email, text message or postal mail, and to show you advertisements for
products or services. This may include using your personal information to
better tailor the Services and advertising on our Site and other websites.
●
Security and
Fraud Prevention. We use your personal information to detect, investigate or take action
regarding possible fraudulent, illegal or malicious activity. If you choose to
use the Services and register an account, you are responsible for keeping your
account credentials safe. We highly recommend that you do not share your
username, password, or other access details with anyone else. If you believe
your account has been compromised, please contact us immediately.
●
Communicating
with you. We use your personal information to provide you with customer support
and improve our Services. This is in our legitimate interests in order to be
responsive to you, to provide effective services to you, and to maintain our
business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For
specific information about the Cookies that we use related to powering our
store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies
to power and improve our Site and our Services (including to remember your
actions and preferences), to run analytics and better understand user
interaction with the Services (in our legitimate interests to administer,
improve and optimize the Services). We may also permit third parties and
services providers to use Cookies on our Site to better tailor the services,
products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default,
but you can choose to set your browser to remove or reject Cookies through your
browser controls. Please keep in mind that removing or blocking Cookies can
negatively impact your user experience and may cause some of the Services,
including certain features and general functionality, to work incorrectly or no
longer be available. Additionally, blocking Cookies may not completely prevent
how we share information with third parties such as our advertising partners.
How We
Disclose Personal Information
In certain circumstances, we may disclose your
personal information to third parties for legitimate purposes subject to this
Privacy Policy. Such
circumstances may include:
●
With vendors or other third parties who perform services on our behalf
(e.g., IT management, payment processing, data analytics, customer support,
cloud storage, fulfillment and shipping).
●
With business and marketing partners, including Shopify, to provide
services and advertise to you. Our business and marketing partners will use
your information in accordance with their own privacy notices.
●
When you direct, request us or otherwise consent to our disclosure of
certain information to third parties, such as to ship you products or through
your use of social media widgets or login integrations, with your consent.
●
With our affiliates or otherwise within our corporate group, in our
legitimate interests to run a successful business.
●
In connection with a business transaction such as a merger or
bankruptcy, to comply with any applicable legal obligations (including to
respond to subpoenas, search warrants and similar requests), to enforce any
applicable terms of service, and to protect or defend the Services, our rights,
and the rights of our users or others.
We have, in the past 12 months disclosed the following
categories of personal information and sensitive personal information (denoted
by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal
Information":
Category
Categories of Recipients
● Identifiers
such as basic contact details and certain order and account information
● Commercial
information such as order information, shopping information and customer
support information
●
Internet or other similar network activity, such as
Usage Data
● Vendors
and third parties who perform services on our behalf (such as Internet
service providers, payment processors, fulfillment partners, customer support
partners and data analytics providers)
●
Business
and marketing partners
● Affiliates
We do not use or disclose sensitive personal
information for the purposes of inferring characteristics about you.
User
Generated Content
The Services may enable you to post product reviews
and other user-generated content. If you choose to submit user generated
content to any public area of the Services, this content will be public and
accessible by anyone.
We do not control who will have access to the
information that you choose to make available to others, and cannot ensure that
parties who have access to such information will respect your privacy or keep
it secure. We are not responsible for the privacy or security of any
information that you make publicly available, or for the accuracy, use or
misuse of any information that you disclose or receive from third parties.
Third Party
Websites and Links
Our Site may provide links to websites or other online
platforms operated by third parties. If you follow links to sites not
affiliated or controlled by us, you should review their privacy and security
policies and other terms and conditions. We do not guarantee and are not
responsible for the privacy or security of such sites, including the accuracy,
completeness, or reliability of information found on these sites. Information
you provide on public or semi-public venues, including information you share on
third-party social networking platforms may also be viewable by other users of
the Services and/or users of those third-party platforms without limitation as
to its use by us or by a third party. Our inclusion of such links does not, by
itself, imply any endorsement of the content on such platforms or of their
owners or operators, except as disclosed on the Services.
Children’s
Data
The Services are not intended to be used by children,
and we do not knowingly collect any personal information about children. If you
are the parent or guardian of a child who has provided us with their personal
information, you may contact us using the contact details set out below to
request that it be deleted.
As of the Effective Date of this Privacy Policy, we do
not have actual knowledge that we “share” or “sell” (as those terms are defined
in applicable law) personal information of individuals under 16 years of age.
Security
and Retention of Your Information
Please be aware that no security measures are perfect
or impenetrable, and we cannot guarantee “perfect security.” In addition, any
information you send to us may not be secure while in transit. We recommend
that you do not use unsecure channels to communicate sensitive or confidential
information to us.
How long we retain your personal information depends
on different factors, such as whether we need the information to maintain your
account, to provide the Services, comply with legal obligations, resolve
disputes or enforce other applicable contracts and policies.
Your Rights
and Choices
Depending on where you live, you may have some or all
of the rights listed below in relation to your personal information. However,
these rights are not absolute, may apply only in certain circumstances and, in
certain cases, we may decline your request as permitted by law.
●
Right to Access /
Know. You may have a right to request access to personal information that we
hold about you, including details relating to the ways in which we use and
share your information.
●
Right to Limit
and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a
right to direct us to limit our use and/or disclosure of sensitive personal
information to only what is necessary to perform the Services or provide the
goods reasonably expected by an average individual.
●
Right to Delete. You may have a
right to request that we delete personal information we maintain about you.
●
Right to Correct. You may have a
right to request that we correct inaccurate personal information we maintain
about you.
●
Right of
Portability. You may have a right to receive a copy of the personal information we
hold about you and to request that we transfer it to a third party, in certain
circumstances and with certain exceptions.
●
Restriction of
Processing: You may have the right to ask us to stop or restrict our processing of
personal information.
●
Withdrawal of
Consent: Where we rely on consent to process your personal information, you may
have the right to withdraw this consent.
●
Appeal: You may have a
right to appeal our decision if we decline to process your request. You can do
so by replying directly to our denial.
●
Managing
Communication Preferences: We may send you promotional emails, and you may opt
out of receiving these at any time by using the unsubscribe option displayed in
our emails to you. If you opt out, we may still send you non-promotional
emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated
on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising
any of these rights. We may need to collect information from you to verify your
identity, such as your email address or account information, before providing a
substantive response to the request. In accordance with applicable laws, You
may designate an authorized agent to make requests on your behalf to exercise
your rights. Before accepting such a request from an agent, we will require
that the agent provide proof you have authorized them to act on your behalf,
and we may need you to verify your identity directly with us. We will respond
to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your
personal information, please contact us using the contact details provided
below. If you are not satisfied with our response to your complaint, depending
on where you live you may have the right to appeal our decision by contacting
us using the contact details set out below, or lodge your complaint with your
local data protection authority.
International
Users
Please note that we may transfer, store and process
your personal information outside the country you live in, including the United
States. Your personal information is also processed by staff and third party
service providers and partners in these countries.
If we transfer your personal information out of
Europe, we will rely on recognized transfer mechanisms like the European
Commission's Standard Contractual Clauses, or any equivalent contracts issued
by the relevant competent authority of the UK, as relevant, unless the data
transfer is to a country that has been determined to provide an adequate level
of protection.
Contact
Should you have any questions about our
privacy practices or this Privacy Policy, or if you would like to exercise any
of the rights available to you, Please email us at sweetylollify@gmail.com